Quality and artisanal detail.

Frequently Asked Questions

Make a purchase

How do I shop at Nanna?

It's very simple, just add the items you want to your cart and when you're ready, go to your shopping cart and click on complete order, then enter your shipping information and choose the payment method. Ready! In a few days you will have your products at your doorstep!

Check out our buying guide.

Do I need an account to purchase?

You do not need to open an account with us. When you make your first purchase, an account will automatically be created on our site, thus saving your information so that your next purchases are much faster and you can also receive special promotions.

Prices, promotions and payments.

Are the prices already discounted?

Some products will be discounted and this will be applied directly to the price. You will notice this as a crossed out (comparison) price and we will show the reduced price you will pay.

What are your current promotions?

Learn about our promotions policies.

We reserve the right to modify our promotions policy at any time and without prior notice.

I have a discount coupon, how do I redeem it?

You can redeem your discount code when you checkout in our online store.

If you enter a discount code that does not exist or is not active at checkout, an error message will be displayed.

How do gift cards work?

The gift card is electronic, you will receive an email with your card code and you can pay with it in the online store. Customers can redeem discount codes online at checkout.

If you have a gift card from our store and do not know the balance, contact us at 4492606224 or hello@nannaart.shop

Shipping

Do you have free shipping?

For purchases over $2000.00 pesos the shipping cost is $399.00 pesos. For purchases under $1000.00 pesos the shipping cost will be $199.00 pesos, and for orders between $1000.00 pesos and $1999.00 pesos the shipping cost will be $299.00 pesos, depending on the shipping method you choose.

Learn about our shipping policy here.

Do you ship to all of Mexico?

Yes, our deliveries are local and national.

Learn about our shipping policies.

Can I change the delivery address?

You have 24 hours after your purchase to make the change, write to us at hello@nannaart.shop or call us at 4492606224 to request your delivery address change.

Returns and exchanges

How do I make a return or exchange?

Once your products are received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your gift card, credit card or original method of payment, within a certain amount of days.

How many days does the return or exchange process take?

Once your products are received and inspected, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your gift card, credit card or original method of payment, within a certain amount of days.

Didn't find your answer?

Please feel free to contact us.